JED Ware

CSAT Survey

CSAT SURVEY

Our CSAT is a customer satisfaction analysis system, offer the caller a callback for a Survey of the experience to the customer after the end of the conversation. The system allows the customer to accept whether a callback must be made. If the customer accepts this, they will receive a call immediately after the end of the call, where it is possible to assess your questions, e.g. Speed, Courage, Employee's ability to resolve the matter, etc. The survey can be fully customized and have the number of questions that may be desired. The survey system web page displays statistics for all polls which can be exported to a csv file. The CSAT Survey system, will make it easy for a leader to pick recordings, needed to be aware of, and to be fair, it is possible for the leader to change the obtained grade for the individual answers.

JEDWare CSAT Survey

JEDWare CSAT Survey

Individual employee / agents score

JEDWare CSAT Survey provides easy, quick overview of all agents scores and overall customer satisfaction. On the CSAT website you will get a quick overview of what conversations you may have to listen on. On the website there is a good and easily understandable overview for how well your customer support is evaluated by your customers. You can list all your co-workers / agents and see their total score between the dates you specify.

This is for customers that host there own 3CX, but wants JED to host database/server for JEDWare. JED gives your JEDWare product its own domain so you always have access to your programs.

CSAT Survey

Local 3CX - We want JED to Host SQL & IIS

159 €/month

  • Updates included
  • Support available
  • Domain included
  • Database included
This product is for customers hosted at JED. If you are not hosted at JED you can order your hosting solution here If you are currently hosted at JED you will see that you get a big discount on all products on JEDWare.

CSAT Survey

Our 3CX is Hosted at JED

79 €/month

  • Updates included
  • Support included
  • Domain included
  • Database included
This is for customers that wants to host everything at there own location. This requires you to host your own 3CX and to use your own Database/server for JEDWare.

CSAT Survey

Local 3CX - We have our own SQL and IIS

139 €/month

  • Updates included
  • Support available
  • Domain included
  • Database included

JEDWare CSAT Survey Requirements

  • Windows server 2012 R2 and above
  • Internet Information Server V7 and above
  • MS Sql Server 2012 Express and above
  • .Net core 2.1.5 or newer
  • JEDWare 3CX Integration**

* A one-time setup fee of € 799

** JEDWare 3CX Integration is added for free on specific products and requires 3CX 15.5 Pro/Enterprise or Newer (Windows Only) and .Net Framework 4.7.1 or Newer

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JED Ware

- the easy way to customize your 3cx -

3CX
JED Ware

- the easy way to customize your 3cx -

3CX